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JCPenney Town East Mall Apparel & Accessories
Store hours
Open 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 9:00 PMOpen 10:00 AM - 9:00 PMOpen 12:00 PM - 7:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 8:00 PM |
| Tue: | 11:00 AM - 8:00 PM |
| Wed: | 11:00 AM - 8:00 PM |
| Thur: | 11:00 AM - 8:00 PM |
| Fri: | 11:00 AM - 9:00 PM |
| Sat: | 10:00 AM - 9:00 PM |
| Sun: | 12:00 PM - 7:00 PM |
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Town East Mall JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Mesquite, TX. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Town East Mall, Mesquite, TX JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Mesquite, Texas
4.2/5(1775 reviews)
- 3/8/20254/5Response from JC Penney3/9/2025Hello Shellie, thank you for the 4-star rating. We really appreciate it. We would love to know how we can make your four-star rating even better and turn it into a five-star rating. Please let us know how we can improve your experience with us. We value your input and want to make sure you have the best possible experience. Thank you again for your feedback!
- 2/28/20255/5Justin took beautiful pictures of my daughter, held great conservation and made sure all our needs were met!Response from JC Penney3/1/2025Hello Cemina, we're so delighted to hear about your wonderful experience with Justin! We're thrilled he captured such beautiful pictures of your daughter, and that he provided such excellent conversation and ensured all your needs were met. We'll be sure to pass along your kind words to Justin. Thank you for choosing us!
- 2/21/20255/5Response from JC Penney2/22/2025Hello Lizeth, thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 2/21/20255/5Great service by the cashier, miss shopping at JCPenney.Response from JC Penney2/21/2025Hello Ruben, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
- 2/12/20255/5Barbera, Laura, and Mike are really great people. Amazing service. Great cashiers!Response from JC Penney2/12/2025Hi MrJAMAICANSMILE! Thank you for taking the time to rate us! We are thrilled to hear that you had a great experience and we can't wait to welcome you back for your next visit.
- 1/30/20254/5I had the luck of being in line after the holidays thinking oh gosh not moving… but then there was a young man behind the counter his name was Kamsi, polite making sure he gave each customer his smile, and that he cared did you find everything, was there anything I can help you with, did you have any coupons and all the things required from the sales people. Even though the line was long he made each person he came in contact feel appreciated and welcomed and apologized for the long line. If I were to ever see him again in the store I’ll be happy to stand in his line. Thank you JCP for hiring a young man doing his job!Response from JC Penney1/31/2025Thank you, Angela, for taking the time to rate us! We are thrilled to hear about your positive experience and are committed to making it even better. Please share any suggestions you may have on how we can further improve our services. Your feedback is invaluable to us.
- 1/20/20255/5They have great sales. Don't miss the clearances they have in most departments.Response from JC Penney1/21/2025Hello Velveeta, thanks for the positive feedback! We're committed to offering great value to our customers, and we're happy you've found some great deals in our clearance sections. We hope to see you back again soon for more savings.
- 1/15/20252/5I just left JCPenney with disappointment and thoughts of not returning. I had to make a return and went to the return section. The lady behind the counter directed me to the Salon to make the return since I was returning an unopened bottle of shampoo and conditioner. I went upstairs to the salon and the person at the counter called for management and kindly told me that she couldn’t do the return and a manager had to complete the refund. She paged a manager and after 10 minutes of me waiting the person behind the counter told me to have a seat in their waiting area because the manager was going to take longer. I then waited another 10 minutes and asked the lady at the counter if she knew if the manager was coming. She told me that the manager takes a long time and for me to come back later. Since I went there during my lunch I didn’t have the leisure of going back or waiting much longer. JCPenney is one of my favorite department stores but as of today that changed. I will not shop here anymore. This was very disappointing. Not once did I get irate with any of the two ladies who were behind the counter however, I left displeased and I will not be coming back.Response from JC Penney1/16/2025Hi Yvonne! We are truly sorry for the inconvenience you have experienced. Please reach out to us at 1-800-322-1189 or chat with us so we can promptly address and resolve this issue. Your satisfaction is our top priority. Thank you.
- 12/26/20245/5Response from JC Penney12/27/2024Hello Arturo. Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 12/20/20241/5Ordered jewelry online and they didn’t have it when I went in to pick it up. Don’t try itResponse from JC Penney12/21/2024Hello James. We sincerely apologize for the inconvenience you experienced with your online jewelry order. We understand how frustrating it must have been to arrive at the store only to find that your item was not available for pickup. This is not the level of service we strive to provide, and we regret that we let you down. We will review our inventory and order fulfillment processes to ensure that this does not happen in the future. Thank you for bringing this to our attention. Your feedback is important to us, and we will use it to improve our service. If there is anything we can do to make this right, please let us know.
- 12/18/20244/5Response from JC Penney12/19/2024Hi Krishna! We apologize for the inconvenience you are experiencing. We want to make this right for you and request that you please reach out to us at 1-800-322-1189 or chat with us so we can assist you in resolving this issue. Thank you.
- 12/18/20242/5The older Black lady (no visible name tag) who worked in returns and exchanges 12/14/24 probably should find a job that is not customer centric with that horrible attitude. The worst experience I ever had at JCPenney and it diminishes my willingness to continue shopping here.Response from JC Penney12/19/2024Hello Genette. We are really disappointed to know about your experience. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 12/11/20245/5Shazil and Kamsi gave me and my family a great shopping experience on Saturday evening! We had trouble paying with our debit card but Shazil made things go smoothly!Response from JC Penney12/12/2024Hi belmp! Thank you for taking the time to rate us! We are thrilled to hear that you had a positive experience. We can't wait to welcome you back for your next visit.
- 12/7/20244/5Response from JC Penney12/7/2024Thank you, Nolaydis, for taking the time to rate our service. We are delighted to hear that you had a positive experience. Your feedback is valuable to us, and we strive to make every interaction a five-star experience. Please let us know how we can further improve by providing your suggestions and comments. Your input helps us enhance our service and ensure your satisfaction. Thank you for choosing us!
- 11/30/20245/5Shazil and Noel are fantastic cashiers, I would recommend going to them they deserve a raise!!!Response from JC Penney11/30/2024Hi Adrian! We appreciate your positive rating and are delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for your next visit. Thank you for choosing us!
- 11/29/20245/5Response from JC Penney11/30/2024Hello Stephanie, Thank you for the 5-star review. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 11/21/20245/5Great storeResponse from JC Penney11/22/2024Thank you so much, Felinda, for sharing your feedback with us! We truly value your input as it allows us to enhance our services and provide you with the best experience possible. We can't wait to welcome you back on your next visit.
- 11/21/20245/5Response from JC Penney11/21/2024Hello Gee. Thank you for this five-star rating, we truly appreciate it! We hope you enjoyed yourself and received some fantastic savings! We invite you to shop with us on jcp.com as savings are just a click away! Enjoy a wonderful weekend, and we look forward to your next visit!
- 11/19/20245/5Great Discount 👍Response from JC Penney11/20/2024Hello Fermin. Thank you for this five-star rating, we truly appreciate it! We hope you enjoyed yourself and received some fantastic savings! We invite you to shop with us on jcp.com as savings are just a click away! Enjoy a wonderful weekend, and we look forward to your next visit! 😊
- 11/15/20245/5Theresa was wonderful! She was very cool and positive and upbeat. Amazing customer service!Response from JC Penney11/15/2024Thank you for taking the time to rate us, Lady. We are delighted to hear that you had a positive experience with us. We look forward to welcoming you back for your next visit. Your feedback for Theresa will be passed on to her, and she will receive the appreciation she deserves.
- 11/4/20245/5Response from JC Penney11/5/2024Hello Stephanie, thank you for the 5-star rating. We are so happy to hear that you enjoy shopping with us. We bet you found some great items to spruce up your wardrobe at discounted prices! We hope to see you again soon.
- 11/2/20241/5I always come here to shop with my family but y'all gotta do something about Miss Laura. She has horrible customer service. She gives you attitude for no reason. She grabbed my phone without permission too. I understand you are working the long lines but that doesn't give you the right to treat the customers poorly, who are the reason why you have a job in the first place. She had the audacity to give me her name for a survey. No ma'am, fix that attitude first and then we could talk.Response from JC Penney11/2/2024Hello Ana, we are sorry to hear of your less than perfect shopping experience with us. We would like to assist you further with this matter. Please send us a private message on one of our social media platforms and explain your experience to us there. We look forward to hearing from you soon and you can also reach out to s at 1-800-322-1189. Thank you for being a valued JCPenney customer.
- 10/8/20244/5It's ok I whent to the studio with an appointment, they're always very behind and if you have an appointment and made it in time or before like I did still they go in order how they arrive, they took us after because the others walked infront of us. Was the point of making a reservation. 000 stars for the photo department. Store is ok no complaints, very organized.Response from JC Penney10/9/2024Hello Margarita. Thank you for sharing your experience. It’s great to hear that you found the store well-organized and had no complaints about it. Your feedback about the photo department is valuable and will help us improve our appointment system.
- 10/1/20245/5Response from JC Penney10/2/2024Thank you, Lauren, for taking the time to rate us! We are thrilled to hear that you had a positive experience. Your feedback means a lot to us, and we can't wait to welcome you back on your next visit.
- 9/26/20244/5Response from JC Penney9/27/2024Hello Valencia. Thank you so much for the 4-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
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