Shipping Information

shipping rates & options in the 48 contiguous United States

Shipping and Handling charges are based on the subtotal of your order and the shipping method selected. Special promotions and offers may reduce or eliminate shipping charges, however handling charges may still apply.

JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

Get 3-5 business day delivery to your home, office, or dorm, anywhere within the 48 contiguous United States, or select express delivery to get your order faster!

home delivery

purchase amount

  • up to $24.99
  • $25.00-$48.99
  • $49.00-$74.99
  • $75.00-$98.99
  • $99.00-$149.99
  • $150.00 and above

standard 3‑5 business days

  • $8.95
  • $8.95
  • free
  • free
  • free
  • free

premium 3 business days

  • $9.95
  • $9.95
  • $9.95
  • $9.95
  • $4.95
  • $4.95

express 2 business days

  • $15
  • $15
  • $15
  • $25
  • $25
  • $35

express 1 business day

  • $25
  • $25
  • $25
  • $35
  • $35
  • $45

standard 3‑5 business days

  • up to $24.99 $8.95
  • $25.00-$48.99 $8.95
  • $49.00-$74.99 free
  • $75.00-$98.99 free
  • $99.00-$149.99 free
  • $150.00 and above free

premium 3 business days

  • up to $24.99 $9.95
  • $25.00-$48.99 $9.95
  • $49.00-$74.99 $9.95
  • $75.00-$98.99 $9.95
  • $99.00-$149.99 $4.95
  • $150.00 and above $4.95

express 2 business days

  • up to $24.99 $15
  • $25.00-$48.99 $15
  • $49.00-$74.99 $15
  • $75.00-$98.99 $25
  • $99.00-$149.99 $25
  • $150.00 and above $35

express 1 business day

  • up to $24.99 $25
  • $25.00-$48.99 $25
  • $49.00-$74.99 $25
  • $75.00-$98.99 $35
  • $99.00-$149.99 $35
  • $150.00 and above $45

oversized item surcharge

To ensure your order reaches you safely, an additional surcharge may apply to some heavy or bulky items due to size, weight or special handling required. This item surcharge is in addition to standard shipping rates.

free shipping

Orders that qualify for free shipping are shipped our Standard Delivery 3-5 business day method. Eligible customers must select this option in checkout in order to receive free shipping. Free shipping excludes truck-delivered items and may also exclude select manufacturer delivered items based on participation.

Sephora shipping

Due to safeguards in place to protect our distribution center employees, shipments will be delayed. Please reference your expected delivery date in checkout.

estimated delivery dates

The estimated delivery date is based on the selected shipping method. Shipping dates are based on business days, they do not include weekends.

standard delivery (3-5 business days)

Most orders are shipped UPS or USPS. Usually, UPS will ring your doorbell then leave the package in a sheltered area. USPS will deliver the package in your mailbox if it fits, or put it by your door.

premium delivery (3 business days)

Excludes items shipped direct from the manufacturer. Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.

express delivery (2 business days)

Excludes items shipped direct from the manufacturer. Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.

expedited delivery (1 business day)

Excludes items shipped direct from the manufacturer. Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.

gift delivery

Some items are shipped in original manufacturer boxes and the product may be displayed on the carton. Jcpenney offers gift boxes or bags for most of our products.

Plastic jcpenney gift cards are sent by USPS and usually arrive a week after ordering. e-gift cards are emailed to you, within about 12 hours. Learn more about jcp gift cards/e-gift cards here.

manufacturer-shipped items

Manufacturer-shipped items are sent to you directly from the manufacturer, and may take extra delivery time. Check the item’s product page for estimated delivery time or call customer service at 1.800.322.1189 for more information.

trucked furniture and other large items

Some heavy or bulky items cannot be delivered via UPS, USPS or FedEx. These items are delivered via truck. Additional delivery charges of up to $150 may apply and will be reflected at checkout. We will deliver every trucked item in your order to one location whether that is your home, office or dorm, regardless of the number of items. You will be contacted 7 to 14 business days from the time your item is shipped to schedule a delivery appointment. A signature will be required for the delivery confirmation. Please check the item’s product page for specific delivery methodology.

doorway delivery

The health and welfare of our customers while receiving delivery of their furniture or mattress purchase is a top priority for JCPenney. Based on CDC recommendations to help combat the spread of Coronavirus (COVID-19), furniture and mattress deliveries will now only be provided via doorway delivery. This service allows for the order to be delivered to the door, porch, or garage while you are home to respectfully minimize contact. (Please note: furniture assembly and removal of packing material is not included with Doorway Delivery) If you do not prefer doorway delivery, we will hold your order for you, and plan to reschedule when we can return to normal delivery operations.

ordering a mattress?

Delivery is free on mattresses $599 or more. Mattress Haul Away Service fees are non-refundable.

orders ineligible for special delivery

All trucked items that are not eligible for jcpenney vip delivery or our room of choice service will be delivered to your door, and you can take it from there—pre-inspection and assembly not included.

payment

We do not charge your credit card until your order has shipped. Additional shipping surcharges may apply to some large and heavy items. This amount is listed at the item level, on the individual item product, detail page, and in checkout. This item surcharge is in addition to standard shipping rates.