JCPenney Return Policy

Make a purchase that’s not what you expected? Not to worry – we can help! We will gladly accept most JCPenney Store and JCP.com merchandise returns in original condition.  

JCPenney monitors return activity through the use of a third-party service and reserves the right to limit returns or exchanges with or without a receipt.

Some exclusions apply
returns at store

Returns at Store

We accept most returns at one of our JCPenney stores. Some exclusions apply. Visit the Return Policy for details.

self service returns

Online Returns

Simply log in to your account (Click the image above) and select the order with the item(s) you want to return. Click the “Start a Return” button and follow the prompts. If you do not have a JCPenney account, click the image above to view your order and start a return. Additionally, most items bought online may be returned to a JCPenney store. Some exclusions apply. Refer to the Return Policy for details.

exchanges

Exchanges

We are happy to exchange most merchandise at any JCPenney location

help

Need Help with an Order?

Problem with an order or need help with a return? Our support staff will be happy to help. 

Email support@jcp.com 

Tweet us @ askJCP 

Call 1-800-322-1189

Return Policy

View full return policy

How do I return an item with a receipt?

Effective 10/20/21, purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 90 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card. Returns with a receipt after 90 days are eligible for an exchange or JCPenney Merchandise Return Voucher at the item’s lowest selling price within the last 45 days. Some exclusions apply. Refer to the Return Policy for details.

 

What if I don’t have a receipt?

Returns without a receipt are eligible for an exchange or JCPenney Merchandise Return Voucher at the item’s lowest selling price within the last 45 days. Some exclusions apply. Refer to the Return Policy for details.

 

Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. JCPenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs; U.S. Laser Visa; Passports; Matrícula Consular Card; Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges with or without a valid receipt.

 

For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax.

 

How can I return my order?

At a JCPenney store: Bring your order to one of our JCPenney stores. This is the quickest way to return most merchandise and receive a refund or store credit. Some exclusions apply. Refer to the Return Policy for details. To return furniture/mattress items, call customer care at 1.800.442.7902.

 

Online: Simply log in to your account and select the order with the item(s) you want to return. Click the “Start a Return” button and follow the prompts. If you do not have a JCPenney account, click this link to view your order and start a return. There is return fee that will be subtracted from your refund amount. Credits can take up to 4 weeks based on shipping and processing time. Additionally, most items bought online may be returned to a JCPenney store. Some exclusions apply. Refer to the Return Policy for details.


  • Why does it cost $8 to ship my return back to JCPenney?
    UPS Will ship your order back to JCPenney for the flat $8 fee. This has been significantly discounted and will cover your entire return from a single order.

  • Do we offer free returns at my local JCPenney store?
    Yes, visit our store and your returns are ALWAYS free. Plus, we’ll process your return for items under $8. Maybe you’ll find something else to love!




  • What can’t be returned?

    Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Face Masks, Ear Piercing Kits, Perishable Foods and Services.

     

    What if I made the order on JCP.com?

    Merchandise sold exclusively on JCP.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise is delivered was the wrong item, is damaged, defective or was shipped to a location other than the shipping address that was provided when ordered. Manufacturers’ warranties may apply in certain situations.

     

    Items purchased at JCP.com are eligible for refund of the purchase price on the original method of payment. Orders purchased with PayPal will be refunded as cash when the customer is present at the point of return or as a check to the customer’s billing address when the customer is not present. Some exclusions apply. Refer to the Return Policy for details.

     

     

    How long does it take for a refund to appear on a JCPenney Credit Card account?

    Refunds to a JCPenney Credit Card typically take 3- 4 days to post to your account from the day the merchandise was received.

     

    How long does it take for a refund to appear on Bank Card or Debit Card?

    For information about refunds to a third party credit card, contact your financial institution. It typically takes 7 – 10 days to post to your account from the day the merchandise was received.

     

    Do you have a Price Match Guarantee?

    Yes, we offer our price match guarantee to ensure that you always find value in your purchase. Within 14 days after your purchase, if you find a lower, currently advertised price on an identical item at a competitor, just bring the ad to a JCPenney store and we'll match that price and refund you the difference. *Does not include: JCPenney Salon/The Salon by InStyle Salon, Optical, Portrait, In-Home Custom Window Treatments or Services. For online purchases, call Customer Care at 1-800-322-1189. Purchases in Alaska and Puerto Rico are excluded

     

    What is the Sephora inside JCPenney Return Policy?

    Sephora Inside JCPenney
    Refunds are only accepted on purchases made at Sephora inside JCPenney stores with a valid JCPenney receipt. All purchases made at Sephora freestanding or Sephora inside Kohls, must be returned to the retailer of original purchase.


    Sephora returns with a JCPenney receipt:

  • Refunds will be remitted to original form of payment if returned within 30 days of purchase date
  • Refunds will be remitted to a merchandise return voucher if returned 31 – 60 days after purchase date
  • Exchanges can be offered any time up to 60 days if presented with a valid JCPenney receipt for the purchase price
  • JCPenney is not able to process returns of any merchandise purchased after 60 days of the original purchase

  • Sephora non-receipted returns:

  • JCPenney is not able to process returns of any Sephora inside JCPenney merchandise without a valid JCPenney receipt
  • Purchases made within JCPenney can be looked up using the client credit card used during purchases. Digital receipts will be used if the client has it in their email following receipted return timing
  • SiJCP is unable to lookup Beauty Insider accounts to validate purchase history


  • JCPenney.com Sephora Purchases:

  • All refunds will be issued to the original form of payment or a Merchandise Return Voucher which may be used for any merchandise sold at a JCPenney location or on JCP.com following the Sephora Returns timing.
    • If a JCPenney card was used to make the purchase, refunds can be issued to the JCPenney card within 60 days of purchase
    • JCPenney will accept returns with a Sephora invoice; however, refunds will be issued to a Merchandise Return Voucher which may be used for any merchandise sold at a JCPenney location or on JCP.com following the Sephora returns timing
    • Clients can still receive refunds to original form of payment if returned by mail within 30 days
    • JCPenney is not able to process returns of any merchandise purchased after 60 days of the original purchase
      • Refunds can be remitted to the original form of payment if returned by mail within 30 days
        • Include the Sephora inside JCPenney original packing slip with your items
        • Package your return item in the manufacturer's product box and Sephora inside JCPenney packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit
        • Print the Prepaid Return Label from the link above and mail your return via USPS Service
        • It takes up to three weeks to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.


    Beauty

  • JCPenney Beauty return policy mirrors the JCPenney return policy
  • JCPenney Beauty purchases made at JCP.com that have a JCP.com invoice mirror the JCP.com policy